Sample and Partner's Dispute / Complaints Resolution Policy

Dispute Resolution
Sample & Partners focus is to ensure that the service provided to you is an enjoyable and rewarding experience.

If you experience a situation where you have concerns or believe an error on your application has been made, please contact your consultant directly.

For any issues that you believe have not been resolved correctly with your consultant, you can contact our National Operations Manager.

Michael Crouch
Director, Corporate Services

21 Lissner Street
Toowong QLD 4066
Ph: 07 3217 7244
Fax: 07 3217 8499
Email: m.crouch@sampleandpartners.com.au

In the circumstances where you are still not satisfied with the outcome, you have the option of taking your complaint to the Credit Ombudsman Services.

Contact details are:
Toll Free: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9273 2798
Email: info@creditombudsman.com.au
Internet: www.creditombudsman.com.au

All the Sample & Partners consultants are members of the MFAA (Mortgage & Finance Association of Australia) and abide by their code of practice.